Terms of service

Overview

Welcome to Marie Voss! The terms "we", "us" and "our" refer to Marie Voss, a store operated by MONTAGUE STERLING LIMITED. Marie Voss operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Marie Voss is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with the policies referenced in them (the "Terms of Service"), describe your rights and responsibilities when you use the Services. Please read them carefully: by visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy.

Section 1. Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence. To use the Services you may be asked for certain information, such as your email and your billing, payment and shipping details. You represent that all information you provide is accurate, current and complete. You are solely responsible for keeping your account credentials secure and for all activity on your account.

Section 2. Our Products

We have made every effort to display our products as accurately as possible in the store. However, product colours and appearance may vary slightly depending on the device and screen settings you use. All product descriptions may change at any time without notice, and we may discontinue any product or limit its quantities on a case by case basis.

Section 3. Orders

When you place an order, you are making an offer to purchase. Marie Voss reserves the right to accept or reject your order at its discretion; the order is not accepted until we confirm acceptance and receive payment. Please review your order carefully before submitting it. If we do not accept, modify or cancel an order, we will attempt to notify you using the email or phone number provided at the time of the order.

Your purchases are subject to return or exchange only in accordance with our Return and Refund Policy. You represent that your purchases are for personal or household use and not for commercial resale.

Section 4. Prices and Billing

Prices, discounts and promotions may change without notice. The price charged will be the one in force at the time the order is placed and will appear in your confirmation email. All prices displayed in the store include VAT and, with our free shipping in Ireland, the amount you see at checkout is the final amount, with no hidden charges. You agree to provide current, complete and accurate purchase and payment information.

Section 5. Shipping and Delivery

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers or events outside our control. Please see our Shipping Policy for details.

Section 6. Intellectual Property

Our Services, including texts, images, graphics, logos and their design, selection and arrangement, are the property of Marie Voss / MONTAGUE STERLING LIMITED, its affiliates or licensors, and are protected by intellectual property laws. These Terms allow you to use the Services only for your personal, non-commercial use. You may not reproduce, distribute, modify or create derivative works of any material from the Services without our prior written consent.

Section 7. Optional Tools and Third-Party Links

We may give you access to third-party tools that we neither monitor nor control, "as is" and "as available", without warranties of any kind. The Services may also contain links to third-party websites. We are not responsible for the content or practices of those sites; please review their policies before carrying out any transaction.

Section 8. Relationship with Shopify

Marie Voss is powered by Shopify technology, which enables us to provide the Services to you. However, all sales and purchases you make in our store are made directly with Marie Voss. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Marie Voss, and you expressly release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases and transactions with Marie Voss.

Section 9. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. As the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them.

Section 10. Feedback

If you send us ideas, suggestions, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce and publish it in any medium and for any purpose, including commercial. You warrant that your Feedback does not violate third-party rights and does not contain unlawful, abusive or obscene material.

Section 11. Errors, Inaccuracies and Omissions

Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions related to descriptions, prices, promotions, transit times or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, without prior notice.

Section 12. Prohibited Uses

You may only access and use the Services for lawful purposes. You may not use them for unlawful or malicious purposes; to infringe intellectual property rights; to harass, abuse or harm others; to transmit false or misleading information; to send viruses or malicious code; to collect personal information from others; or to interfere with the security features of the Services. We reserve the right to suspend or terminate your access if you breach any part of these Terms.

Section 13. Termination

We may terminate this agreement or your access to the Services at our discretion at any time and without notice, and you will remain responsible for all amounts due up to and including the date of termination.

Section 14. Disclaimer of Warranties

Except as expressly stated by Marie Voss, the Services and all products offered are provided "as is" and "as available", without representations, warranties or conditions of any kind, express or implied. This disclaimer does not affect the statutory warranties you hold as a consumer.

Section 15. Limitation of Liability

To the fullest extent permitted by law, Marie Voss, its partners, directors, employees, affiliates, agents, service providers or licensors shall not be liable for indirect, incidental, punitive, special or consequential damages of any kind arising from the use of the Services or the products purchased. Nothing in these Terms limits or excludes the mandatory rights granted to you by consumer protection law.

Section 16. Indemnification

You agree to indemnify, defend and hold harmless Marie Voss, Shopify and their respective affiliates, officers, employees and suppliers from any third-party claim arising from your breach of these Terms of Service, your violation of any law or the rights of a third party, or your use of the Services.

Section 17. Severability; Waiver; Entire Agreement

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the maximum extent permitted and the unenforceable part shall be deemed severed, without affecting the validity of the remaining provisions. Our failure to exercise any right shall not constitute a waiver of that right. These Terms of Service and the policies published on this site constitute the entire agreement between you and us.

Section 18. Assignment

You may not assign or transfer this agreement or your rights and obligations without our prior written consent. We may assign these Terms and our rights and obligations without your consent.

Section 19. Governing Law

These Terms of Service are governed by the law applicable in the jurisdiction where MONTAGUE STERLING LIMITED has its registered office. As a consumer resident in Ireland, you retain all mandatory rights granted by Irish and EU consumer protection law, and you may bring claims before the courts of your place of residence.

Section 20. Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. Continued use of the Services after changes are posted constitutes acceptance of those changes.

Section 21. Contact Information

Email: support@marievoss.com
Phone: +353 53 940 7773

Store name: Marie Voss
Business name: MONTAGUE STERLING LIMITED
Company nr.: SC890308
Business Address: On Hold Pinnacle House Business Centre, Linlithgow Bridge, Ground and First Floor, Linlithgow, West Lothian, EH49 7SF, United Kingdom
Warehouse Address: 5 Charlotte Row, Gorey Corporation Lands, Gorey, Co. Wexford, Y25 XR52, Ireland

Customer Service Hours:
Monday to Friday | 9:00 am to 5:00 pm (GMT)
Saturday and Sunday | 11:00 am to 4:00 pm (GMT)
We aim to respond to your inquiries within 24 hours.