Privacy policy

Last Updated: 24 April 2026

This Privacy Policy describes how Marie Voss (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from marievoss.com.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Personal Identification Information: Name, shipping address, billing address, payment information (including credit card numbers), email address, and phone number.

  • Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Specifically, we use your data to:

  • Fulfil orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

  • Communicate with you.

     

  • Screen our orders for potential risk or fraud.

     

  • Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

     

3. Legal Basis for Processing

Pursuant to the UK General Data Protection Regulation (UK GDPR), we process your personal information under the following lawful bases:

 

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • Our legitimate interests, which do not override your fundamental rights and freedoms.

4. Disclosure of Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. This includes:

  • Shopify to power our online store.

  • Payment Processors to securely handle your transactions.

  • Delivery Partners to ship your orders to your UK address.

  • Compliance with laws and regulations, responding to subpoenas, or other lawful requests for information we receive.

5. Your Rights

As a resident of the United Kingdom, you have the following rights regarding your personal data:

  • The right to be informed about how your data is being used.

  • The right of access to the personal information we hold about you.

  • The right to rectification if your data is inaccurate.

  • The right to erasure (the "right to be forgotten").

  • The right to restrict processing or object to certain types of processing.

  • The right to data portability.

If you would like to exercise these rights, please contact us through the contact information below.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. Contact & Complaints

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Marie Voss Support Team Email: support@marievoss.com Business Address: Ariel Way, London, W12 7GF, United Kingdom Company Registration Number (CRN): 82736548

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Information Commissioner’s Office (ICO) in the UK.