Privacy policy

At Marie Voss we take our customers' privacy seriously. This policy explains what personal data we collect, for what purpose and what rights you have over it, in accordance with the General Data Protection Regulation (GDPR) and applicable Irish law.

1. Data Controller

The controller of your data is MONTAGUE STERLING LIMITED (Company nr. SC890308), with registered office at On Hold Pinnacle House Business Centre, Linlithgow Bridge, Ground and First Floor, Linlithgow, West Lothian, EH49 7SF, United Kingdom, operator of the Marie Voss store. You can contact us at support@marievoss.com.

2. Data We Collect

  • Order data: name, shipping and billing address, email and phone number, necessary to process and deliver your purchase.
  • Payment data: handled securely by our payment providers. We never store your full card details on our servers.
  • Browsing data: technical information such as IP address, device type and pages visited, collected through cookies, pixels and similar technologies.
  • Communications: the messages you send us by email or through the contact form.

3. Purposes of Processing

  • Processing, shipping and tracking your orders.
  • Handling your enquiries and managing returns and refunds.
  • Sending you marketing communications only if you have subscribed to our newsletter, with the option to unsubscribe at any time.
  • Showing relevant advertising through platforms such as Google and Meta, with your consent.
  • Improving the operation of the store and preventing fraud.
  • Complying with our legal and tax obligations.

4. Who We Share Your Data With

We share your data only with the providers necessary to deliver the service: the Shopify e-commerce platform that hosts our store, the payment providers that process transactions, the carriers that deliver orders, and advertising and analytics platforms (such as Google) to measure store performance. We never sell or rent your personal data to third parties.

5. Cookies

Our store uses technical cookies necessary for its operation and, with your consent, analytics and marketing cookies (Google, Meta and others). You can set your browser to reject them or withdraw your consent at any time.

6. Data Retention

We keep your data for as long as necessary for the purposes described and for the periods required by applicable tax and consumer law. When it is no longer needed, it is securely deleted or anonymised.

7. Your Rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability at any time by writing to support@marievoss.com. We respond to all requests within a maximum of 30 days. You also have the right to lodge a complaint with the Data Protection Commission (www.dataprotection.ie) if you consider that the processing does not comply with the law.

8. Security

We use industry standard encryption protocols (SSL) and security measures to protect your data during transmission and storage. Your card details are never stored on our servers.

9. Changes to This Policy

We may update this policy to reflect legal or operational changes. The current version will always be available on this page.

10. Contact Information

Email: support@marievoss.com
Phone: +353 53 940 7773

Store name: Marie Voss
Business name: MONTAGUE STERLING LIMITED
Company nr.: SC890308
Business Address: On Hold Pinnacle House Business Centre, Linlithgow Bridge, Ground and First Floor, Linlithgow, West Lothian, EH49 7SF, United Kingdom
Warehouse Address: 5 Charlotte Row, Gorey Corporation Lands, Gorey, Co. Wexford, Y25 XR52, Ireland

Customer Service Hours:
Monday to Friday | 9:00 am to 5:00 pm (GMT)
Saturday and Sunday | 11:00 am to 4:00 pm (GMT)
We aim to respond to your inquiries within 24 hours.