Frequently Asked Questions (FAQ)

Are my payment details secure?

Yes, your payment details are encrypted and protected with industry standard SSL encryption. More details are available in our Payment Policy.

How long do I have to return a product?

You have 30 days from delivery to return a product, with a free prepaid return label. Full details in our Return and Refund Policy.

What are your delivery times?

Orders are processed within 1 to 3 business days (Monday to Friday). After dispatch, transit time is approximately 4 to 6 business days (Monday to Friday). The estimated total delivery is 5 to 9 business days.

For more information, visit our Shipping Policy.

How do I track my order?

Once your order is dispatched, you will receive a tracking number by email. You can follow your parcel at any time through our Track Your Order page.

Do you offer free shipping?

Yes, we offer free tracked shipping on all orders within Ireland, with no minimum purchase. More information in our Shipping Policy.

What sizes do you offer?

Our cardigans are available in sizes S to 3XL. Every product page includes a size chart with bust and waist measurements in centimetres, so you can measure at home and order with confidence.

Do prices include taxes?

Yes. All prices in the store include VAT. The amount you see at checkout is the final amount, with no hidden charges.

How can I contact you?

You can email us at support@marievoss.com or call us on +353 53 940 7773. We are available Monday to Friday from 9:00 am to 5:00 pm and weekends from 11:00 am to 4:00 pm (GMT). You can also use the form on our Contact Us page.