Refund Policy

This policy outlines how we handle the financial aspect of your returns and order cancellations at Marie Voss.

1. Full Refunds

• If you are not satisfied with your purchase, you are entitled to a 100% refund of the original purchase price.
  
  
• No deductions will be made for shipping or handling.

2. Processing Your Refund

• Once we receive and inspect your returned item at our processing center, we will notify you via email regarding the approval of your refund.

3. Timelines

• Approval: Within 2 business days of receiving the item.
  
  
• Credit: Approved refunds are automatically credited back to your original payment method.
  
  
• Banking Window: Please allow 5 to 10 business days for the refund to appear on your bank statement, depending on your card issuer.

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
  
  
• Then contact your credit card company, as it may take some time before your refund is officially posted.
  
  
• If you’ve done all of this and you still have not received your refund, please contact us at support@marievoss.com.

5. Damaged or Incorrect Items

• If your order arrives damaged or you receive the wrong item, please contact us immediately.
  
• In these cases, a full refund or a free replacement will be issued immediately upon verification, without waiting for the standard 90-day window.

Official Company Information:

• Trading Name: Marie Voss
• Legal Entity: DR LIBERTY LLC
  
• Registration ID: 2026-001899696
  
• Employer Identification Number (EIN): 61-2331498
  
• Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
  
• Email: support@marievoss.com
• Phone: +44 7861988669